HCL walk-in for Technical Support Manager
Company :HCL
Website :www.hcl.com
Job Role :Technical Support Manager
Eligibility :Any Graduate
Experience :1 - 4 Years
Job Location :Chennai/Bangalore/Noida
Venue Location :Chennai
Walk-In Date :03 Aug 2015
Walk-In Time :01:00 PM - 04:00 PM
Company Profile:
HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.4 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies (www.hcltech.com) and HCL Infosystems (www.hclinfosystems.in). The 37 year old Enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 90,000 professionals from diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.Should have relevant experience on server support and ticketing tools.
Should have good knowledge in UNIX, Windows and basic knowledge in Networks.
Experience on production UNIX and WINDOWS servers.
Fundamental knowledge of Networks.
Good troubleshooting Skills.
Exposure to any monitoring/ticketing tool, VERITAS Netback up and Backup Exec.
Good communication skills.
Windows Concepts.
Networking Concepts.
Desktop trouble shooting.
Service Management tool.
Remote Access Tools.
Use & knowledge of Remote Monitoring tools.Backup Concepts.
Storage Concepts.
Database Concepts.
VPN Knowledge.
Incident/Problem/Change Concepts.
Act as a first point of escalation/consultation for the team on all technical, procedural and processes related queries.
Manages the team in his / her respective shift.
Assists the team lead in Maintaining & updating documents in a central repository for the benefit of the team.Eligibility Details:
0.6 months - 4 years (Expertise in Technical troubleshooting,Windows & Servers monitoring,Active Directory,Incident Management,Ticketing tool and excellent Communication skill).
Candidates from a international Technical support BPO background with min 0.6months with excellent communication CAN ALSO APPLY.Documents to Carry:
1. Updated CV with the name "Sowmiya" marked on top.
2. Copy of this mail.
3. Govt Auth ID Proof copy.
4. Last 3 months payslips & current company's offer letter.
5. Passport size photograph.Venue Details:
HCL Technologies,
Arihant Sterling Technopolis,
OMR Road, (Opp to MAX showroom),
Kandanchavadi, Chennai.
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