Company Name: IBM India
Detailed Description of Job Opening: IBM Freshers Walkin Interview - On 16th Apr 2016 for Gurgaon location.
About company:
International Business Machines Corporation is an America Multinational Technology and consulting corporation with headquarter in Armonk, Newyork
Role:
You will be involved in solving technical query & Trouble shooting.
Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
Responsibility:
You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
Assist in End to End Problem, Change and Incident Management.
Required Skills: Technical Support RepresentativeAbout company:
International Business Machines Corporation is an America Multinational Technology and consulting corporation with headquarter in Armonk, Newyork
Role:
You will be involved in solving technical query & Trouble shooting.
Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
Responsibility:
You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
Assist in End to End Problem, Change and Incident Management.
*Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
*Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
*Should have proven knowledge of operating systems like Windows.
*Proven communication Skills to be able to effectively communicate with customers over Phone / email.
*Knowledge on Mail clients like Lotus and MS Outlook.
*Good Communication Skills
Educational Qualification: Any Graduates (Except: BE / B.Tech)
Job Location: Gurgoan
Walk-in Date: 16th Apr 2016, Time: 11 AM to 4 PM
Job Last Date: 16th Apr 2016
Walk-in Venue Contact DetailsIBM India Private Limited
Unitech Cyber Park Tower B,
11th Floor Sector 39,
Gurgaon
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