HP walk-in for Technical Support Representative

Company :Hewlett-Packard (HP)

Website :www8.hp.com

Job Role :Technical Support Representative

Eligibility :BE/BTech

Experience :0 - 3 Years

Job Location :Bangalore

Venue Location :Chennai

Walk-In Date :08 Aug 2015

Walk-In Time :09:30 AM - 02:00 PM

Company Profile:

The Hewlett-Packard Company or HP is an American multinational information technology corporation headquartered in Palo Alto,California,United States. It provides products, technologies, software,solutions and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.

Job Description:
Working from a standard protocol and utilizing documented processes to respond to customer issues.
Troubleshooting Hardware/Networking/OS related queries of our global customers Over Phone which involves working in different time zones.
Take calls from Global customers and initiate the right response to them, positively and professionally.
Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
Deal with a wide range of products using a powerful information database.
Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand.
Flexible to work in shifts.
Good Communication skills are required.Documents to Carry:
10th , 12th and all the degree marks cards(original) with Degree certificate or Provisional Certificate.
Resume (Ensure that your Full Name is on it).
2 copies of recent passport sized photographs.
Photo ID (Passport, Driving license, Election ID Card).
Offer letter/Revised offer letter/Latest 3 Months Pay slips (in case of experienced candidates).Venue Details:
Vel RS Convention Centre, North Campus,
Vel Tech Multitech Dr Rangarajan Dr Sakunthala Engineering College,
42,Alamathi Road,Avadi,Thiruvallur,
Chennai, Tamil Nadu 600062.
Landmark : Near Vel Tech Multitech.