Company Name: Tech Mahindra
Detailed Description of Job Opening: Tech Mahindra Mega Walk-in Drive for Freshers - On 28th & 29th May 2015 for Pune Location
Required Skills:
- Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
- Follow-up/ update ticket for every call to ensure timely closure.
- Call ownership, drive to resolution and communication with customer.
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
- Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
- Proactive monitoring & Perform documented Escalation process.
- Troubleshooting on Application Support (Off Shelf or Customized)
- Troubleshooting on Printers & MFDs
- Troubleshooting on VPN software and Collaboration tools
- Troubleshooting on Password Reset tools and Remote Control tools
- Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
- Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)
- Interaction with internal and external stakeholders
Years of Experience: 0.6 months to 5 Yrs
Work Location: Pune
Job Last Date: 28th & 29th May 2015
Walk-in Venu & Contact Details
Tech Mahindra Ltd. (Training Block-Basement Area)
RGIT, Phase-III, Pune
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